Call Us: 866-928-7908

Customer Support & Training Rates


Electro Industries is committed to product quality and customer service. Following is our standard schedule for in-house and field customer support. Rates are dependent on the type of service that is required and your geographic location.



In House Repair – Flat Rate

$205.00


Single and Dual Display Meters

$300.00


Shark®100 and Shark®200 *

$493.00


Nexus® Series Meters *

$932.00

Portable Units


Note on In-House Repair: All repairs include free improvements to specific vintage
level hardware and firmware.

* If board requires replacement there is an additional fee. Please call 866-928-7908
* for pricing.


Calibration Only – Flat Rate

$195.00


Single and Dual Display Meters

$250.00


Shark®100 and Shark®200 *

$350.00


Nexus® Series Meters *

$550.00

Portable Units

$100.00

Calibration Certificate with Point to Data- CCal

* If board requires replacement there is an additional fee. Please call 866-928-7908

for pricing.



Field Service

$150.00 per hour
(portal to portal)


Local Rates:

(Within 100 mile radius of Westbury, NY)

$1250.00 per workday, $700. 00 per travel day up to 10 hours; $225.00 per hour overtime


National Rates:
(Outside the 100 miles local service radius)

$2500.00 per workday, $800.00 per travel day
up to 10 hours; $225.00 per hour overtime


Outside the United States Rates



Service Notes

  • Delays due to weather or airline traffic are charged as travel time.
  • Estimates are not firm quotes; actual costs may vary.
  • Field Service is billed Portal-to-Portal (from the time we leave to the time we return).
  • Warranty Travel and Expenses: All travel and living expenses are billed at cost even in warranty support.
  • Non-Warranty Travel and Expenses: All travel and living expenses are billed at cost +10%.
  • POs or Credit Cards must be entered prior to repair. All major Credit Cards are accepted.


Procedure for Returning Meters for Repair

  1. Please contact Customer Support at: 866-928-7908 for an RMA Number.
  2. Issue PO or Credit Card information when on the phone with Customer Support to initiate repair action. If unit is deemed
    a warranty repair, credit card and/or PO will not be billed.
  3. Send unit in with detailed description of problem in the field. For calibration, designate specifically what is desired.
  4. All transportation costs including customs, freight forwarding or other costs are not covered under warranty. Within the US,
    free UPS ground service return is provided for equipment repaired under warranty.

Quality is our Most Important Company Goal

Electro Industries believes that quality is our MOST IMPORTANT company goal. To achieve that goal, we provide a multipoint approach to quality. EIG uses advanced standards, from the purchasing of components to the final shipping of products, to insure that our instruments are free from defects when shipped and operate for many years in service. We provide factory tours and have been know to impress people quite often.

In-Process Environmental Testing and 100% Inspection

EIG meters utilize brand-name, industrial temperature components. They receive 100% component insertion inspection, automated computer controlled testing, temperature deviation-based accelerated life burn-in testing and extensive 2.5 KV dielectric testing. We strive to achieve low failure rates by using comprehensive quality-based design and manufacturing techniques. We test extensively so that users can be confident that when they receive an EIG meter, it is one of the best in the industry.

How Can We Help?

Give us a call at 866-928-7908 or use this form. [contact-form-7 404 "Not Found"]
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