Contact Info
Monday through Friday, 8am – 8pm EST.
1800 Shames Drive
Westbury, NY 11590
(877)346–3837 or 1–877–EIMETER
support@electroind.com
Electro Industries is committed to product quality and customer service. Following is our standard schedule for in-house and field customer support. Rates are dependent on the type of service that is required and your geographic location.
In-House Repair |
|
| Displays | $249.00 |
| DMS Series Meters | $249.00 |
| F Series Meters | $249.00 |
| Modules | $249.00 |
| Nexus® 1250/1252 Series Meters | $1698.00 |
| Nexus® 1262/1272 Series Meters | $1940.00 |
| Nexus® 1450 Series Meters | $1698.00 |
| Nexus® 1500+ Series Meters | $1698.00 |
| PDA 1252 Portable Units | $3032.00 |
| Shark® 50/100 Series Meters | $424.00 |
| Shark® 200/250 Series Meters | $728.00 |
| Shark® 270 Series Meters | $758.00 |
| Shark® Series MP200TM Meters | $1091.00 |
| ST40 Series Meters | $473.00 |
Note on In-House Repair: All repairs include free improvements to specific vintage level hardware and firmware. * If board requires replacement there is an additional fee. Please call 866-928-7908 for pricing.
Calibration Only – Flat Rate |
|
| DMMS Series Meters | $237.00 |
| F Series Meters | $237.00 |
| Nexus® 1250/1252 Series Meters | $1031.00 |
| Nexus® 1262/1272 Series Meters | $1031.00 |
| Nexus® 1450 Series Meters | $1031.00 |
| Nexus® 1500/1500+ Series Meters | $1031.00 |
| PDA 1252 Portable Units | $1819.00 |
| Shark® 50/100/200/250 Series Meters | $424.00 |
| Shark® 270 Series Meters | $531.00 |
| Shark® Series MP200TM Meter | $788.00 |
| ST40 Series Meters | $424.00 |
| Calibration Certificate with Point to Data -CCAL | $133.00 |
* If board requires replacement there is an additional fee. Please call 866-928-7908 for pricing.
Service Notes
- Delays due to weather or airline traffic are charged as travel time.
- Estimates are not firm quotes; actual costs may vary.
- Field Service is billed Portal-to-Portal (from the time we leave to the time we return).
- Warranty Travel and Expenses: All travel and living expenses are billed at cost even in warranty support.
- Non-Warranty Travel and Expenses: All travel and living expenses are billed at cost +10%.
- POs or Credit Cards must be entered prior to repair. All major Credit Cards are accepted.
Field Service |
|
| On Site Meter Commissioning (Up to ten metered circuits per day) | |
| Weekday | $3517.00 |
| Weekend | $4396.60 |
| Remote Meter Commissioning (Up to ten metered circuits per day) | |
| Weekday | $1444.00 |
| Weekend | $1758.00 |
| On Site Meter/CommunicatorPQA® and MeterManagerPQA® Software Training | |
| Weekday | $3517.00 |
| Remote Meter/CommunicatorPQA® and MeterManagerPQA® Software Training | |
| Weekday | $1444.00 |
| EnergyPQA® – Base System Remote Integration/Training | |
|
$1575.00 |
| EnergyPQA® – Additional Meters – Remote Integration | |
|
$525.00 |
| Remote EnergyReporterPQATM Integration/Training | |
|
$1969.00 |
Procedure for Returning Meters for Repair
To return meters for repairs or calibration, send an email to mbaltzer@electroind.com or call 1-516-334-0870 ext. 236.
Contact Info
Monday through Friday, 8am – 8pm EST.
1800 Shames Drive
Westbbury, NY 11590
(877)346–3837 or 1–877–EIMETER
support@www.electroind.com