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Why Is Technical Support So Important?


Ever purchase something only to realize a few minutes or hours later that you have absolutely no idea how to use it? Can you remember a time where you bought something and it needed to be repaired a few months or years later and you couldn’t find anyone who knew how to fix it? That it was what we call a “poor service experience” and at Electro Industries, we never want you to experience that!

Why Is Technical Support So Important? | Electro Industries

In addition to offering free training programs at our New York headquarters and around the United States, our qualified technicians can also service your products – whether they are in in-house or out in the field. Our rates are dependent on the type of service that is required and your geographic location. Keep reading to learn more.

IN HOUSE REPAIRS

We charge a flat rate for our in-house repairs, which also include free upgrades to specific hardware and firmware levels. Our rates are as follows:

  • Single and Dual Display Meters: $205.00
  • Shark 100 and Shark 200 Meters: $300.00
  • Nexus Series Meters: $493.00
  • Portable Units: $932.00

Note: if board requires replacement, there will be an additional fee.

IN HOUSE CALIBRATION

  • Single and Dual Display Meters: $195.00
  • Shark 100 and Shark 200 Meters: $250.00
  • Nexus Series Meters: $350.00
  • Portable Units: $550.00
  • Calibration Certification with Point to Data: $100.00

Note: if board requires replacement, there will be an additional fee.

FIELD SERVICE

Our technicians can also come to you. If you are interested in our field services option, please refer to the chart below for our rates:

  • Local Rates (within 100 miles of Westbury, NY): $150.00 per hour
  • National Rates (outside 100 mile service radius): $1,2500 per workday, $700 per travel day, $225 per hour of overtime (after 10 hours)
  • Outside the United States: $2,500 per workday, $800 per travel day, $225 per hour overtime (after 10 hours)

These are not firm quotes, actual costs may vary. Special conditions apply. Want to learn more? Check out our product line or give Electro Industries/GaugeTech a call at 866-928-7908 today.

August 15, 2017

Quality is our Most Important Company Goal

Electro Industries believes that quality is our MOST IMPORTANT company goal. To achieve that goal, we provide a multipoint approach to quality. EIG uses advanced standards, from the purchasing of components to the final shipping of products, to insure that our instruments are free from defects when shipped and operate for many years in service. We provide factory tours and have been know to impress people quite often.

In-Process Environmental Testing and 100% Inspection

EIG meters utilize brand-name, industrial temperature components. They receive 100% component insertion inspection, automated computer controlled testing, temperature deviation-based accelerated life burn-in testing and extensive 2.5 KV dielectric testing. We strive to achieve low failure rates by using comprehensive quality-based design and manufacturing techniques. We test extensively so that users can be confident that when they receive and EIG meter, it is one of the best in the industry.

How Can We Help?

Give us a call at 866-928-7908 or use this form.

How Can We Help?

Give us a call at 866-928-7908 or use this form.

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