Technical Support

Thank you for your submission and we appreciate your interest in working for Electro Industries/GaugeTech. We will be reviewing all applications and invite the most qualified candidates for an interview.

Electro Industries, the leader in power monitoring and smart grid solutions, is looking for an IT Technician to maintain IT infrastructure of the Company servers, switches, software, client PCs, data backups, and restorations.

Duties:

• Manage & maintain an IT Help Desk Ticket System
• React to and close new and existing tickets and set priorities
• Troubleshoot hardware and software issues
• Assist employees with computer problems and answer their questions
• Set up and maintain computers, routers, printers, firewalls, anti-virus programs, etc.
• Install and configure software and update as necessary
• Maintain database of software licenses and IT Assets
• Insure and maintain security of all networks and computer systems
• Maintain servers, network accessible storage devices
• Conduct scheduled data back-ups and restorations

Skills/Qualifications:

• Degree in Computer Science or Computer Engineering
• Certified as IT Technician is a plus (CompTIA A+, Microsoft Certified IT Professional)
• Minimum of 2 years of experience working in a Help Desk environment
• Ability to meet deadlines and manage stress effectively in high pressure situations
• Good interpersonal skills and professional demeanor in handling work related issues
• Excellent written and verbal communication skills
• Solid understanding of IT principles and an ability to communicate technical concepts to a varied audience

Electro Industries, the leader in power monitoring and smart grid solutions, is looking for experienced, technical, customer facing Outside Sales Engineers to join our Technical Sales Team.

In this position you will work as part of the regional sales team to qualify leads and work directly with customers to identify power monitoring projects and find solutions utilizing EIG’s power meters and energy management software. We are currently offering positions in the vicinities of Houston, Buffalo, Detroit, Chicago, Seattle, and Long Island NY.

Duties:

• Maintain relationships with facilities/maintenance managers and engineers
• Follow up on open projects and opportunities
• Ability to perform product demonstrations to Industrial/Utility and Commercial environments
• Attend and exhibit at regional conferences and tradeshows
• Find additional leads via the internet to bring in sales
• Position reports to the Regional Territory Manager
• Requires 50% overnight travel

Skills/Qualifications:

• Energetic and outgoing personality
• Ability to integrate technical and sales
• Excellent communication skills and ability to communicate at a technical level
• Bachelor’s Degree in Electrical Engineering preferred

Electro Industries, the leader in power monitoring and smart grid solutions, is looking for a technical and knowledgeable Information Technology Intern to join our IT Team.

In this position you will have the opportunity to grow your experience and knowledge by working with our IT team supporting the technology infrastructure within the company.

Duties:

• Support PC hardware components, desktop operating system software, application software, and perform minor repairs to equipment
• Create and maintain user accounts in the Active Directory
• Support workstation performance by responding to and correcting desktop issues by researching and developing solutions.
• Improve workstation performance by installing upgrades, researching and providing input for new technology and recommending improvements
• Document actions by completing accurate forms, reports, logs, and records. Manage inventory of all systems.
• Awareness of the PC hardware components, desktop operating system software, and application software.

Skills/Qualifications:

• Hardware Configuration and Specifications
• System Administration
• Network Troubleshooting
• Documentation Skills
• Technical Zeal
• Operating Systems

Electro Industries, the leader in power monitoring and smart grid solutions is looking for an experienced Field Application Engineer to join our Engineering Support Team.

We take pride in the support we offer with our products and that support continually brings customers back to EIG. In this position you will work directly with customers providing technical assistance on the installation and operation of our products and software. We are currently offering positions in the vicinities of Richmond, VA area, San Francisco Bay area and Corporate headquarters in Westbury, Long Island.

Duties:

• Provide technical assistance and support to company engineers and equipment end users in the quick and efficient startup of newly installed equipment. Also training of site personnel in the operation and maintenance and repair of the equipment
• Write technical reports, bulletins, FAQs, troubleshooting and programming guidelines and procedures
• Plan and modify products to meet customer needs
• Set up and debug the company’s SCADA system at client sites
• Develop action plans for open support cases and ensure customer satisfaction
• Be responsible for the commissioning of both power metering products as well as entire industrial systems

Skills/Qualifications:

• Must have a Bachelor degree in Electrical Engineering or Electronic Engineering or related field of study
• Knowledge of SCADA programming is required
• This position requires approximately 20% to 50% of primarily domestic travel to client sites
• Must be available for travel on short notice; (Both Domestic and International travel are likely to be required)
• Must have valid driver’s license and clean driving record and the ability to obtain an U.S. passport