Technical Support

Full Time/ Direct Hire
Location: Work from Home – Night Shift

The global market leader in the Power Monitoring Market, is seeking Regional Sales Team Backend Staff, to support their current operations and promote future growth.
This position has an excellent salary package and is an immediate opening!

Reporting to a Regional Manager and Inside Sales Engineer, the Regional Sales Team Backend Staff is responsible for managing the Customer Relationship Management System on a day-to-day basis and keeping all the tasks for the team updated. The ideal candidate will be process-oriented, pay close attention to details, and have analytical thinking skills. Additionally, this role will require in-depth knowledge of internal sales, marketing and business processes. Must have excellent interpersonal skills. Must be willing to work at night and should have a quiet place to work from.

Essential Functions:
Responsible for the integrity of company data, which is entered by a number of CRM users.

• Sending Quotations
• Ensuring data is correct across Accounts, contacts, opportunities.
• Identifying & Correcting errors made by system users
• Communicating errors made by users in a friendly, helpful manner
• Checking to ensure that all opportunities are up-to-date, in real-time
• Ensuring all data fields are populated correctly at all times
• Reporting improper system usage to senior management
• Follow up with customers.
• Work with Sr. Management to ensure key functionalities are understood.
• Enforcing new user adoption by monitoring login history, providing help-desk support for all systems users and escalating issues to our IT team if needed.
• Building customer reports and dashboards specific to job functions.
• Provisioning all new users and providing system training and customization.
• Importing and exporting of data as required to synchronize back-end system.
• Work with Sr. Management to provide in –depth information on all our opportunities.

Experience Required:

• Minimum of 2 years’ experience in a marketing or sales administration role
• Experience in Lead generation using web
• Exceptional knowledge of marketing and sales processes and workflows.
• Ability to develop strong relationships and work with senior level executives
• Exceptional written and verbal communication skills
• Solid business acumen, management, and problem-solving skills
• Strong computer skills, especially Microsoft office
• Effective time management, organization, and leadership skills.

Thank you for your submission and we appreciate your interest in working for Electro Industries/GaugeTech. We will be reviewing all applications and invite the most qualified candidates for an interview.

Electro Industries, the leader in power monitoring and smart grid solutions is looking for an experienced Field Application Engineer to join our Engineering Support Team.

We take pride in the support we offer with our products and that support continually brings customers back to EIG. In this position you will work directly with customers providing technical assistance on the installation and operation of our products and software. We are currently offering positions in the vicinities of Richmond, VA area, San Francisco Bay area and Corporate headquarters in Westbury, Long Island.

Duties:

• Provide technical assistance and support to company engineers and equipment end users in the quick and efficient startup of newly installed equipment. Also training of site personnel in the operation and maintenance and repair of the equipment
• Write technical reports, bulletins, FAQs, troubleshooting and programming guidelines and procedures
• Plan and modify products to meet customer needs
• Set up and debug the company’s SCADA system at client sites
• Develop action plans for open support cases and ensure customer satisfaction
• Be responsible for the commissioning of both power metering products as well as entire industrial systems

Skills/Qualifications:

• Must have a Bachelor degree in Electrical Engineering or Electronic Engineering or related field of study
• Knowledge of SCADA programming is required
• This position requires approximately 20% to 50% of primarily domestic travel to client sites
• Must be available for travel on short notice; (Both Domestic and International travel are likely to be required)
• Must have valid driver’s license and clean driving record and the ability to obtain an U.S. passport