Technical Support

Electro Industries, the leader in power monitoring and smart grid solutions, is looking for experienced, technical, customer facing Outside Sales Engineers to join our Technical Sales Team.

In this position you will work as part of the regional sales team to qualify leads and work directly with customers to identify power monitoring projects and find solutions utilizing EIG’s power meters and energy management software. We are currently seeking a Sales Engineer to cover the Northwest Territory. Ideal location would be in the Seattle, WA vicinity.

Duties & Responsibilities:
Responsible for the integrity of company data, which is entered by a number of CRM users.

• Maintain relationships with facilities/maintenance managers and engineers
• Follow up on open projects and opportunities
• Ability to perform product demonstrations to Industrial/Utility and Commercial environments
• Attend and exhibit at regional conferences and tradeshows
• Find additional leads via the internet to bring in sales
• Position reports to the Regional Territory Manager
• Requires 50% overnight travel

Qualifications and Experience:

• Energetic and outgoing personality
• Ability to integrate technical and sales
• Excellent communication skills and ability to communicate at a technical level
• Bachelor’s Degree in Electrical Engineering preferred

Electro Industries, the leader in power monitoring and smart grid solutions, is looking for an Embedded Software Engineer to join our talented Engineering team. This position is located at our corporate office in Westbury, NY.

Duties & Responsibilities:
Responsible for the integrity of company data, which is entered by a number of CRM users.

• Develop embedded programs and firmware
• Support existing firmware, fix bugs and add new features.
• Interface with hardware design and development, and review code design.
• Support customer service with firmware issues.
• Create and maintain internal firmware documentation.
• Review and support software manuals created by technical writers.

Qualifications and Experience:

• Bachelor of Electrical Engineering, Computer Science or related field
• Master Degree a strong plus including computer architecture, program languages, Digital systems, electronic/digital circuit prototyping and other relevant courses.
• 5 -10+ years of experience in embedded systems and firmware design architecture
• Must have skills in C and C#; OS coding, Interfaces; hardware and tool development for compiling and debugging.
• Excellent problem-solving skills
• Excellent communication skills both written and verbal

Electro Industries, the leader in power monitoring and smart grid solutions, is looking for a Hardware Design Engineer to join our Engineering team. This position is located at our Corporate office in Westbury, NY.

Duties & Responsibilities:
Responsible for the integrity of company data, which is entered by a number of CRM users.

• Create design requirements specifications from product features, illustrated with high and detailed level block diagrams.
• Requirements include electrical, mechanical, environmental and standards compliance details.
• Design Analog and Digital or mixed mode circuits with schematic capture and board layout software.
• Optimize design for manufacturing process.
• Make bills of materials and assembly drawings for production.
• Write production test specifications and procedures.
• Create circuit design verification and debug documentation.
• Test prototypes and provide performance analysis in written report.
• Research, test and verify substitutes for end of life parts.
• Perform any other electrical duties required by the Company.

Qualifications and Experience:

• Bachelor of Electrical Engineering
• 5-10 years of experience in hardware engineering and design
• Knowledgeable in design system/hardware/
• Experienced with CAD design
• Excellent problem-solving skills
• Ability to source components and work with component vendor
• Excellent communication skills both written and verbal

Full Time/ Direct Hire
Location: Work from Home – Night Shift

The global market leader in the Power Monitoring Market, is seeking Regional Sales Team Backend Staff, to support their current operations and promote future growth.
This position has an excellent salary package and is an immediate opening!

Reporting to a Regional Manager and Inside Sales Engineer, the Regional Sales Team Backend Staff is responsible for managing the Customer Relationship Management System on a day-to-day basis and keeping all the tasks for the team updated. The ideal candidate will be process-oriented, pay close attention to details, and have analytical thinking skills. Additionally, this role will require in-depth knowledge of internal sales, marketing and business processes. Must have excellent interpersonal skills. Must be willing to work at night and should have a quiet place to work from.

Essential Functions:
Responsible for the integrity of company data, which is entered by a number of CRM users.

• Sending Quotations
• Ensuring data is correct across Accounts, contacts, opportunities.
• Identifying & Correcting errors made by system users
• Communicating errors made by users in a friendly, helpful manner
• Checking to ensure that all opportunities are up-to-date, in real-time
• Ensuring all data fields are populated correctly at all times
• Reporting improper system usage to senior management
• Follow up with customers.
• Work with Sr. Management to ensure key functionalities are understood.
• Enforcing new user adoption by monitoring login history, providing help-desk support for all systems users and escalating issues to our IT team if needed.
• Building customer reports and dashboards specific to job functions.
• Provisioning all new users and providing system training and customization.
• Importing and exporting of data as required to synchronize back-end system.
• Work with Sr. Management to provide in –depth information on all our opportunities.

Experience Required:

• Minimum of 2 years’ experience in a marketing or sales administration role
• Experience in Lead generation using web
• Exceptional knowledge of marketing and sales processes and workflows.
• Ability to develop strong relationships and work with senior level executives
• Exceptional written and verbal communication skills
• Solid business acumen, management, and problem-solving skills
• Strong computer skills, especially Microsoft office
• Effective time management, organization, and leadership skills.

Thank you for your submission and we appreciate your interest in working for Electro Industries/GaugeTech. We will be reviewing all applications and invite the most qualified candidates for an interview.

Electro Industries, the leader in power monitoring and smart grid solutions is looking for an experienced Field Application Engineer to join our Engineering Support Team.

We take pride in the support we offer with our products and that support continually brings customers back to EIG. In this position you will work directly with customers providing technical assistance on the installation and operation of our products and software. We are currently offering positions in the vicinities of Richmond, VA area, San Francisco Bay area and Corporate headquarters in Westbury, Long Island.

Duties:

• Provide technical assistance and support to company engineers and equipment end users in the quick and efficient startup of newly installed equipment. Also training of site personnel in the operation and maintenance and repair of the equipment
• Write technical reports, bulletins, FAQs, troubleshooting and programming guidelines and procedures
• Plan and modify products to meet customer needs
• Set up and debug the company’s SCADA system at client sites
• Develop action plans for open support cases and ensure customer satisfaction
• Be responsible for the commissioning of both power metering products as well as entire industrial systems

Skills/Qualifications:

• Must have a Bachelor degree in Electrical Engineering or Electronic Engineering or related field of study
• Knowledge of SCADA programming is required
• This position requires approximately 20% to 50% of primarily domestic travel to client sites
• Must be available for travel on short notice; (Both Domestic and International travel are likely to be required)
• Must have valid driver’s license and clean driving record and the ability to obtain an U.S. passport