Technical Support

Customer Support & Training Rates

Electro Industries is committed to product quality and customer service. Following is our standard schedule for in-house and field customer support. Rates are dependent on the type of service that is required and your geographic location.

In House Repair – Flat Rate

Single and Dual Display Meters $205.00
Shark® 50/100 Meters * $350.00
Shark® 200/250 Meters * $600.00
Shark® 270 Meters * $500.00
Nexus® 1250/1252 Meters * $1,400.00
Nexus® 1262/1272 Meters * $1,600.00
Nexus® 1450 Meters * $1,400.00
Nexus® 1500+ Meters $1,400.00
Shark® Series MP200 Meters $900.00
Portable Units $2,500.00
Note on In-House Repair: All repairs include free improvements to specific vintage level hardware and firmware.

Calibration Only – Flat Rate

Single and Dual Display Meters $195.00
Shark 100 and Shark 200 Meters $350.00
Nexus Series Meters * $850.00
Shark Series MP200 $650.00
Portable Units $1,500.00
Calibration Certificate with Point to Data -CCAL $100.00

Field Service

National Rates: (Normal business hours) $1,450.00 per day
National Rates: (After hours and Holidays) $2,500.00 per day
Surcharge: (Location outside the 75 miles radius from major metropolitan cities) $500.00
Surcharge: (Outside of the mainland USA) $750.00
International Rate: $2,500.00 per day

Service Notes

  • Delays due to weather or airline traffic are charged as travel time.
  • Estimates are not firm quotes; actual costs may vary.
  • Field Service is billed Portal-to-Portal (from the time we leave to the time we return).
  • Warranty Travel and Expenses: All travel and living expenses are billed at cost even in warranty support.
  • Non-Warranty Travel and Expenses: All travel and living expenses are billed at cost +10%.
  • POs or Credit Cards must be entered prior to repair. All major Credit Cards are accepted.

Procedure for Returning Meters for Repair

  1. Please contact Customer Support at: 866-928-7908 for an RMA Number.
  2. Issue PO or Credit Card information when on the phone with Customer Support to initiate repair action. If unit is deemed a warranty repair, credit card and/or PO will not be billed.
  3. Send unit in with detailed description of problem in the field. For calibration, designate specifically what is desired.
  4. All transportation costs including customs, freight forwarding or other costs are not covered under warranty. Within the US, free UPS ground service return is provided for equipment repaired under warranty.

How Can We Help?

Give us a call at 866-928-7908 or use this form. [contact-form-7 404 "Not Found"]
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