Call Us: 866-928-7908

About Our Technical Support Services


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Not only is Electro Industries/GaugeTech committed to manufacturing the world’s best power meters, we also strive to provide world-class customer service to go along with them.

In addition to offering free training programs at our New York headquarters and around the United States, our qualified technicians can also service your products – whether they are in in-house or out in the field. Our rates are dependent on the type of service that is required and your geographic location. Keep reading to learn more.

 

In House Repairs

We charge a flat rate for our in-house repairs, which also include free upgrades to specific hardware and firmware levels. Our rates are as follows:

  • Single and Dual Display Meters: $205.00

  • Shark 100 and Shark 200 Meters: $300.00

  • Nexus Series Meters: $493.00

  • Portable Units: $932.00

Note: if board requires replacement, there will be an additional fee.

 

In House Calibration

  • Single and Dual Display Meters: $195.00

  • Shark 100 and Shark 200 Meters: $250.00

  • Nexus Series Meters: $350.00

  • Portable Units: $550.00

  • Calibration Certification with Point to Data: $100.00

Note: if board requires replacement, there will be an additional fee.

 

Field Service

Our technicians can also come to you. If you are interested in our field services option, please refer to the chart below for our rates:

  • Local Rates (within 100 miles of Westbury, NY): $150.00 per hour

  • National Rates (outside 100 mile service radius): $1,2500 per workday, $700 per travel day, $225 per hour of overtime (after 10 hours)

  • Outside the United States: $2,500 per workday, $800 per travel day, $225 per hour overtime (after 10 hours)

 

These are not firm quotes, actual costs may vary. Special conditions apply. Please click here for more information or call our support team at (866) 928-7908.

 

For the past 40 years, Electro Industries/GaugeTech has been a worldwide provider of power meters, submeters, and energy management systems. We have installed hundreds of thousands of systems across the globe, click here to view our product line.

 

September 18, 2015

Quality is our Most Important Company Goal

Electro Industries believes that quality is our MOST IMPORTANT company goal. To achieve that goal, we provide a multipoint approach to quality. EIG uses advanced standards, from the purchasing of components to the final shipping of products, to insure that our instruments are free from defects when shipped and operate for many years in service. We provide factory tours and have been know to impress people quite often.

In-Process Environmental Testing and 100% Inspection

EIG meters utilize brand-name, industrial temperature components. They receive 100% component insertion inspection, automated computer controlled testing, temperature deviation-based accelerated life burn-in testing and extensive 2.5 KV dielectric testing. We strive to achieve low failure rates by using comprehensive quality-based design and manufacturing techniques. We test extensively so that users can be confident that when they receive and EIG meter, it is one of the best in the industry.

How Can We Help?

Give us a call at 866-928-7908 or use this form. [contact-form-7 404 "Not Found"]
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